Purchases + Returns

The goal when you purchase from Wendy Stauffer Jewelry is a thrilled and happy customer. Most of the items you will see are one-of-a-kind and every effort is made to ship within 48 hours. Items designated in their description as made-to-order will take longer to ship--generally 1-2 weeks.

If a return is necessary, this is possible within 5 days of receipt only (receipt is verified via carrier tracking information.) Please request your return in writing to wendy@wendystaufferjewelry.com and let me know which item is being returned prior to shipping. Only pieces in their original, unworn, undamaged condition will be accepted and with prior written notification via email. Please include all original packaging materials including boxes, pouches and cushioning materials. Return shipping costs are the responsibility of the customer and the shipping method must include tracking. We cannot be held responsible for untracked or poorly packaged items lost or damaged in shipping. As soon as the return item has been delivered in its original condition, a refund will be issued.